The Position
| Job Title: | Systems Student Assistant |
|---|---|
| Location/Department: | Suzzallo & Allen Libraries / Information Technology Services & Digital Strategies (ITS-DS) |
| Rate: | $20.57 |
| Hours: | 10-19 hours per week Monday – Friday, between 8:00 a.m. and 5:00 p.m. |
| Positions available: | 1 |
| Date posted: | October 1, 2024 |
| Closing date: | October 10, 2024 |
| Start date: | October 21, 2024 (negotiable) |
Duties
- Monitor and respond to Help Desk tickets for computing assistance for more than 900 public and staff computers.
- Assist Libraries’ staff with their computing issues via email, in-person visit, or remote visit.
- Setup/install supported computers and other hardware, and repair/replace computer or other equipment components.
- Deploy images and reimage public and staff workstations, as needed.
- Configure and troubleshoot issues with various Windows applications.
- Assist ITS-DS User Support Services with large volume hardware deployments and other projects, as needed.
- Participate as a member of the Student Technology Enhancement Program (STEP) Committee, which makes recommendations on how to spend the UW Libraries’ Student Technology Fee (STF) Block Fund.
Required Qualifications
- Familiarity with Windows 10 Operating System and Microsoft Office productivity applications (Office 365 preferred).
- Must be able to lift and move 20 lbs.
- Available for at least 4 quarters.
Desired Qualifications
- Customer service experience.
- Basic problem-solving skills.
- Computer hardware knowledge.
Other Job Details
On-the-job training and guidance provided. Must be willing to develop interpersonal skills working with a diverse group of users and/or team members across a wide spectrum of technical abilities. Must be able to multitask and work independently with minimal supervision. Work is performed onsite.
How to Apply
Upload your cover letter and resume to the form above with your student NetID. A single PDF or Word file is preferred.
Application process tips and more information about working at the Libraries
Equal opportunity and accommodation information
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
The University of Washington prohibits sex discrimination and sex-based harassment in any education program or activity that it operates. Individuals may report concerns, make complaints, or direct inquiries to the Title IX Coordinator. The notice of nondiscrimination is located at: uw.edu/titleix/title-ix-notice/.
The University of Washington is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Disability Services Office at least ten days in advance at: 206.543.6450/V, 206.543.6452/TTY, 206.685.7264 (FAX), or [email protected].