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ITS Student Systems Assistant (Seattle)

The Position

Job Title: ITS Student Systems Assistant

Location/Department: Seattle – ITSDS

Rate: $22.37/hr

Hours: 10-19.5 hours per week during academic year with part/full-time work available during Summer Quarter; Monday through Friday between 8:00 a.m. to 5:00 p.m

Positions available: 1

Date posted: June 12, 2026

Closing date: June 25, 2026

Start date: July 6, 2026 (negotiable)

Duties

  • Monitor and respond to Help Desk tickets for computing assistance for more than 900 public and staff computers.
  • Assist Libraries’ staff with their computing issues via email, in-person visit, or remote visit.
  • Setup/install supported computers and other hardware, and repair/replace computer or other equipment components.
  • Deploy images and reimage public and staff workstations, as needed.
  • Configure and troubleshoot issues with various Windows applications.
  • Assist ITS-DS User Support Services with large volume hardware deployments and other projects, as needed.
  • Participate as a member of the Student Technology Enhancement Program (STEP) Committee, which makes recommendations on how to spend the UW Libraries’ Student Technology Fee (STF) Block Fund.

Required Qualifications

  • Familiarity with Windows 11 Operating System and Microsoft Office productivity applications (Office 365 preferred).
  • Must be able to lift and move 20 lbs.
  • Available for at least 4 quarters.

Desired Job Details

  • Customer service experience.
  • Basic problem-solving skills.
  • Computer hardware knowledge.

Additional Details

  • On-the-job training and guidance provided.
  • Must be willing to develop interpersonal skills working with a diverse group of users and/or team members across a wide spectrum of technical abilities.
  • Must be able to multitask and work independently with minimal supervision.
  • Work is performed onsite.

How to Apply

The following supplemental materials are required. A single PDF or Microsoft Word file containing both items is preferred.

Please name your file using the following format: LastName_FirstName.docx/pdf
• Cover letter
• Resume

Please note that the ITSDS team will not begin reviewing applications until after the posting has closed.

Apply Now!

Upload your cover letter and resume to the form above with your student NetID.

Application process tips and more information about working at the Libraries

Equal opportunity and accommodation information

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].