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Library Account Services Student Assistant (Seattle)

The Position

Job Title: Library Account Services Student Assistant

Location/Department: Library Account Services – Seattle

Rate: $21.30/hour

Hours: 12-19.5/week; Monday – Friday between 9:00 a.m. and 5:00 p.m.

Positions available: 1

Date posted: Feb 27, 2026

Closing date: March 15, 2026

Start date: April 13, 2026 (negotiable)

General Description and Duties

General description:

Under the supervision of the Library Account Services Supervisor, is responsible for interpreting the UW Libraries Loan Code, library policy, and University collection procedures. Advises current and prospective library users of borrowing privilege eligibility and appropriate fees. Notifies library users of fines, book replacement charges, and fees, and informs library users of possible library sanctions. Recommends appropriate course of action for library users with past due accounts.

Duties:

  • Accepts and processes cash, check, and credit card payments from library users (in person, over the phone, online, or through the mail) for library fines and book replacement charges.
    Issues and renews borrower’s cards for library users.
  • Handles routine questions regarding library fine policies, user account balances, and borrower’s eligibility, both in person and by telephone.
  • Issues locker keys, Suzzallo study carrels, and Allen graduate room study space.
  • Creates a variety of form notices using mail merge functions and Microsoft Access.
  • Processes accounts determined to be uncollectable.
  • Files active and paid invoices, borrower’s card applications, and correspondence.
  • Performs other duties as required.

Required Qualifications

  • Cashiering/clerical experience
  • Comfort with computers
  • Excellent customer service skills
  • High level of attention to detail
  • Strong commitment to serving a diverse group of library users
  • Ability to communicate clearly with library users and coworkers

Desired Qualifications:

  • Previous experience providing customer service in a job or volunteer position

Additional Details:

Due to the amount of training required for the position, ability to work at least two quarters is required.

How to Apply

The following supplemental materials are required. A single PDF or Microsoft Word file containing both items is preferred.

Please name your file using the following format: LastName_FirstName.docx/pdf
• Resumé

Apply Now!

Upload your resume to the form above with your student NetID.

Application process tips and more information about working at the Libraries

Equal opportunity and accommodation information

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].