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User Experience (UX) and Web Assistant (Seattle)

The Position

Job Title: User Experience (UX) and Web Assistant

Location/Department: Information Technology Services & Digital Strategies – Seattle

Rate: $22.37/hr

Hours: 12-19 per week

Positions available: 2

Date posted: July 28, 2026

Closing date: August 4, 2026

Start date: September 14, 2026 (negotiable)

Overview

This position provides support for the Libraries’ website, online resources, and user experience needs. The User Experience (UX) and Web Assistants will work as a team to lead user research and usability testing projects within the Libraries. We seek applicants with initiative and a strong background in UX, who are willing to learn new skills and try new approaches to problem-solving. While the Libraries has its own goals to improve the UX of our services, we have some flexibility to accommodate your own learning goals and methods/tools with which you would like to gain more experience.

Duties

Specific duties may include:

  • Working with Libraries staff and other university staff to determine the appropriate methods for evaluation of the Libraries’ websites and services
  • Conducting user research and producing design artifacts (e.g., personas, journey maps) to help other staff understand user needs
  • Co-designing with library patrons to receive input and ultimately improve services
  • Planning, scheduling, and implementing UX evaluation sessions, including designing test scenarios
  • Managing projects independently and working in a team
  • Writing reports/presenting evaluation findings and making design recommendations
  • Evaluating online resources for accessibility
  • Updating Libraries website content in WordPress
  • Other duties as assigned
  • Some training will be provided.

    Required Qualifications

    • Knowledge of and some experience in the user-centered design/research process and usability methods like heuristic evaluation, focus groups, and contextual inquiry.
    • Experience with planning and conducting user testing
    • Experience using design tools (like Figma) to create graphics and mockups

    Desired Qualifications

    • Experience with WordPress or other content management systems
    • Experience with information architecture
    • Experience with creating wireframes, prototypes and web pages
    • Experience with UX quantitative and/or qualitative research and analysis
    • Experience or knowledge of service design and service blueprinting
    • Knowledge of web accessibility and WCAG 2.1 guidelines and/or experience with accessibility testing
    • Knowledge of front-end technologies including HTML, CSS, and JavaScript
    • Knowledge of Libraries terminology and processes
    • Familiarity with UW Libraries tools like the catalog, website, research guides, and digital collections

    Job Expectations/Conditions of Employment

    Must be able to start September 2026 and available to work at least the next 3 consecutive quarters (graduating in June 2027 or later). Student employees are not eligible to continue working after graduation. Must work Monday-Friday during business hours. Schedules to be determined with the team each quarter. Hybrid work may be available (must be located in the US).

    How to Apply

    The following supplemental materials are required. A single PDF or Microsoft Word file containing both items is preferred.

    Please name your file using the following format: LastName_FirstName.docx/pdf
    • Cover letter
    • Resumé

    Apply Now!

    Please attach a résumé and a cover letter that briefly describes your most relevant UX project or experience. Please also provide a link to your portfolio if you have one.

    Application process tips and more information about working at the Libraries

    Equal opportunity and accommodation information

    The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].