Posted September 11th, 2024
Closes September 19th, 2024
The Position
| Job Title: | Student Technology Assistant |
|---|---|
| Location/Department: | Tacoma Campus Library |
| Rate: | $16.28 |
| Hours: | up to 19 hours per week |
| Positions available: | 1 |
| Date posted: | September 11, 2024 |
| Closing date: | September 19, 2024 |
| Start date: | September 25, 2024 (negotiable) |
Duties
- Under the general supervision of the Head of Library Information Technology, assist and instruct Library patrons in the use of computer software and hardware. (For example: Word, Excel, PowerPoint, Acrobat, web editing , scanning, printing, and file transfer applications).
- Assist in the maintenance of and re-imaging of computer workstations in the Learning Commons and all staff computers in the Library.
- Provide in-person and telephone technical support for on and off-campus access to resources.
- Provide in-person and telephone technical support for other Learning Commons computing needs such as assisting patrons with printing, computer logons, room reservations, and wi-fi logons.
- Circulate and assist in the maintenance of circulating laptop computers and other technology checked out at the LARC service desk.
- Other duties as assigned.
Required Qualifications
- A strong commitment to providing high quality customer service.
- Ability to learn new software and adapt to the changing needs of the UWT Library and Learning and Research Commons.
- Able to communicate clearly both verbally and in writing.
- Familiarity with Microsoft Office including, Word, Excel and PowerPoint.
- A strong commitment to building an anti-racist, anti-oppression workplace.
Desired Qualifications
- Demonstrated ability to troubleshoot computer hardware/software/connectivity problems.
- Experience working independently and collaboratively to resolve issues and provide support.
Other Job Details
The Tacoma Campus Library features more than 150 computers, most with Microsoft Windows, Office, Internet access, and other programs and applications to support student and faculty research. In addition, there are multiple scanning workstations, several adaptive technology workstations, and a fee-based print service.
This position will work closely with Library and Teaching and Learning Center (TLC) staff to provide service in support of UW Tacoma student technology needs in the Snoqualmie and Tioga Library Building.
This position will be required to work on the Snoqualmie building front service desk and provide technology support and general help for our customers. Additionally, this position will be required to check out books and equipment using the Library’s circulation system. For questions about the job or your application contact Libraries HR at [email protected].
How to Apply
Upload your resume and cover letter to the form above with your student NetID.
Application process tips and more information about working at the Libraries