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Help and FAQ

I downloaded and am using Husky OnNet (BIG-IP Edge Client) but I am still not able to access UW-restricted resources. Why isn’t it working?

You must make one small configuration change to the server setting for All Internet Traffic. See the Husky OnNet configuration page for details.

What is required to use the Libraries’ off-campus proxy service to access UW-Restricted resources?

Current faculty, students, and staff must have cookies enabled on their browser to log in with their UW NetID. Also shared or supplemental NetIDs are not eligible for use with this service.

I logged into the off-campus proxy service successfully and was able to access some resources, but now I’m getting a login prompt (like the Proquest login page). Why did it stop working?

Once you have successfully logged in, use the browser “Forward” and “Back” buttons whenever possible, otherwise you may “fall out” of your session. If you do not see in the address bar, please reconnect to the resource via the Libraries website or the proxy bookmarklet.

I need to turn a proxied URL into the regular URL so I can cite it in my bibliography. How do I do that?

Remove the from the URL, usually located toward the beginning after the domain name.

How do create a URL for Canvas, my syllabus, or reserves to force a user to log into the off-campus proxy service?

To format a URL that will force users to access it from off-campus (using the Libraries off-campus proxy service), prepend to the actual URL. For example:

I’m a current faculty member, staff, or student but am having problems with my UW NetID – what should I do?

See info about UW NetIDs. Still have questions? Ask us! Give us a brief description of the problem, including any error messages, and be sure to let us know your NetID (we don’t need your password). The underlying issue may take a day or so to resolve, but in the meantime we’ll help you get the materials you need to complete your research.

What do I do if the off-campus proxy service works from home but not from my workplace, the FHCRC, etc.?

Often businesses and medical institutions have special firewall software in place to protect their network and/or to exclude certain Internet locations (filtering). You should talk to your local administrator about gaining access. However, in these cases, the off-campus proxy service may not work.